We are here to help. Learn more about how and when to reach us.
1. Support channels
We provide multiple support channels to ensure a fast and efficient experience:
- Email: support@example.com
- Phone: +123 456 789
- Live chat (available on our website during working hours)
2. Availability
Our support team is available during the following hours:
- Sunday to Thursday: 9:00 AM – 6:00 PM (GMT+3)
- Friday & Saturday: Emergency email support only
3. Scope of support
We’re happy to assist with the following:
- Account creation and setup guidance
- Troubleshooting bugs and technical issues
- Providing walkthroughs for system features
- Answering product or service-related questions
4. Exclusions
While we aim to help as much as possible, support does not include:
- Third-party services and integrations not provided by us
- Custom development or advanced configuration assistance
- Hardware-related issues not under our scope
5. Response time
We aim to respond to all support inquiries within 24 hours during business days. Some complex issues may take up to 72 hours to resolve.